Frequently Asked Questions - Applying For A Job

The following are questions that are frequently asked when applying for a job online at the Henry M Jackson Foundation (HJF). Please review these questions and answers before submitting your application and refer to them in the event that you have any problems. You must clean your cache files prior to submitting an online application.

Topics include:

1. What is my user name and password on the HJF website?

On the HJF Careers site you are always identified by your email address. At some point during the application process you will be asked to enter your email address and the password of your choice before you complete the process.

When returning to the site, enter your email address and password to enter the eRecruit homepage. From this page, you can update your résumé or apply for additional jobs at HJF. If you have forgotten your password, click the I Forgot My Password link and the password will be sent to you by email.

ID page

2. How should résumés be submitted?

Résumés should be submitted to HJF using the online application process. Prior to submitting your résumé, you should remove the cache files in your web browser. (Every website you visit leaves trace files on your computer. Files from other sites may interfere with the application process.) See question 5 below regarding how to clear these files from your computer.

Your résumé must be in DOC, RTF or text-based PDF format for the system to extract the information from the résumé. Attach the résumé to the application by clicking on the appropriate box as shown below. Then follow the directions to provide the location and name of the résumé file.

Alternatively, the content of the résumé can be pasted into the online application.

3. Am I only considered for the job(s) that I specifically apply for during my application?

When you apply for a job at HJF, your résumé is added to a database that is searched by the recruiters when new jobs are posted. This database is private to HJF and is not shared with any other organizations. If a résumé is not submitted with your application, your information cannot be searched and you will not be considered for other positions.

The information that you have provided during the application process will determine how well you are matched to future postings. The more information you provide, the easier it is to search your information.

At any time, you can return to the HJF site to update your résumé and apply for additional jobs. Remember, use the same email address each time you come back to the website.

4. What happens after my résumé is submitted?

You will receive an email indicating that your résumé has been successfully submitted. Due to the volume of résumés we receive, we are unable to contact each applicant who submits a résumé. If you do not hear from us, we do not have an open position that best utilizes your skills and encourage you to periodically visit our career website at to update your résumé online and to view a list of current openings.

5. How do I clear the cache files on the computer?

Note: Both Windows and Mac instructions are provided.

For Windows-based computers, there are three types of cache files. For best performance, clear all three types of files before submitting your résumé.

Go to Tools/Internet Options in your browser menu to access the General tab.

options screen

Step 1: Click on Delete Cookies then click OK when the following dialog box appears.

delete cookies

Step 2: Click on Delete Files then check the box for Delete all offline content and click OK on the dialog box.

delete files

Step 3: Click on Clear History then click the Yes button in the dialog box.

delete history

For Macs, there are two types of cache files. For best performance, clear both types of files before submitting your résumé.

Go to Explorer / Preferences / Web Browser / Advanced to access the General tab.

IE Mac

Step 1: Click the Empty Now button to remove the temporary internet files from your computer.

Step 2: Click the Clear History tab to remove files from old websites.

6. What about pop-up blockers?

Pop-up blockers may prevent some pick lists and other actions from occurring correctly. Please disable your pop-up blocker before attempting to submit a résumé.

7. What do I do if I have problems submitting a résumé?

  1. Make sure your cache files have been cleaned before submitting the résumé. (Question 5)
  2. Make sure your pop-up blocker is disabled. (Question 6)
  3. If you have already submitted a résumé today, you must wait 24 hours to apply for another job or update your information. (Question 1)
  4. Make sure you are using the correct email address. You can apply only under one email address. (Question 1)
  5. Make sure you are using the correct password. If you have forgotten your password, click the link to receive it via email. (Question 1)
  6. If you are still unable to submit your résumé via the online application, you can email your résumé to as a last resort. You must indicate the specific job for which you are applying, as résumés received through this automated mailbox cannot be searched.